Kuando
designs
Alpha
on monitor
Alpha
on laptops
Omega
on cube
Call alerts
Skype4B voice

skype4b without a reliable ringer

Call alert is missing and employee satisfaction suffers

Kuando Busylight UC

Busylight is a 3 in 1solution

It rings and flashes on incoming calls preventing missed calls

The busylight software (Skype4B) provides valuable hot key functions for easy call handling.

It provides visual presence to the open office Stopping interruptions

It comes in 2 different designs:

Alpha - with a smart click ON/OFF system for monitors/ laptops
Omega - with a bigger light for cubicles etc.

Specifications

Multi color LED light
Built in speaker
Memory chip with ringtones & IM tone
USB connected (HID device)
3 meter cord

Compatible applications

  • Microsoft Lync & SfB
  • ProCall 4+ Enterprise
  • XPhone Unified Communications
  • Swyx Softphone
  • Go Integrator
  • Anywhere365
  • Go Connect
  • Click2Dial
  • Samsung Xchange
  • ucplus
  • Five9
  • Tanss
  • DIALit
  • UCware
  • xCALLY

Microsoft Lync & SfB

1st class designed software
Never miss a call
  • Rings and/or flashes on incoming calls
  • Adjustable volume
Message waiting indication
  • Notification alert on missed calls/IMs
  • Flashes every 4 sec. to indicate a missed call
Presence indication
  • Avoids interruptions while on a call or busy
  • Lights up your Lync/SfB presence to inform nearby colleagues if you are available or not
Lync Call Handling tools – valuable hot keys
  • Fast dial out – copy phone number and press hot key.
  • Answer call – press hot key to answer/end call
  • Busy on busy –redirect a 2nd call to destination for unanswered calls (call group/voice mail/?) (if you are on the phone, and someone else is calling you – what happens?)

ProCall 4+ Enterprise

The independent Unified Communications (UC) software vendor ESTOS has implemented plug’n’play interoperability between the latest version of ProCall Enterprise and Kuando Busylight UC.

This way everyone in an office can see, whether the desired colleague is available for a conversation, busy on the phone, or simply does not want to be disturbed.  

Colours

ProCall status
Busylight colour

Available

Green

Out of office

Yellow

Busy

Red

Do Not Disturb

Red/White (pulse)

Inactive

Green/Yellow (pulse)

Telephone ringing

Red/Black (pulse)

Busy on headset

Red/Black (pulse)

XPhone Unified Communications

Busylight UC has plug&play compatibility with XPhone Unified Communications 2011, a telephony and communications solution offered by C4B.

Now everyone in the office can see, whether a colleague is available for a conversation, busy on the phone, or simply does not want to be disturbed.

Colours

XPhone status
Busylight colour

Available

Green

Be right back

Yellow

Meeting

Blue

Break

Purple

Home Office

Green

Do Not Disturb

Red

Telephone ringing 

Red (flashes)

In a call

Red

System requirements

  • XPhone UC 2011 Commander from C4B – COM FOR BUSINESS
  • Windows 8 Pro / Enterprise (32/64 bit), Windows 7 Professional (32/64 bit),Windows Vista Business (32/64 bit), Windows XP Professional (32 bit)
  • Note: Latest OS Service packs are mandatory

How to activate Busylight in the XPhone UC Commander

Select Tools -> Options -> General tab/Advanced and then check the option “Activate USB status light”

Documentation

Screenshot of XPhone client

Disclaimer

This plug & play interoperability is provided by C4B. Kuando Busylight is only responsible for the hardware. Please contact C4B if you have any questions about the software and whether your version of XPhone is compatible with Busylight.

Busylight for Swyx Softphone

planet 33 AG has implemented interoperability between the Swyx Softphone and Kuando Busylight UC. It is a handy add-on for the Swyx Client 2011 R2.

Everyone in the office can see, whether a call comes in, the colleague is available, does not want to be disturbed, or is on the phone.

Colours

Swyx status
Busylight colour

Available

Green

Busy

Red

Call coming in

Red (flashes)

Do Not Disturb

Orange

Away

Yellow

System requirements

  • Swyx Client 2011 R2
  • Operating System: Windows 7 64bit (test environment)

How to get the software

The software is distributed as freeware bundled with Kuando Busylight UC. Please contact planet 33 for a quote.

 

Online contact form

Phone: +49(89)-2060333-555

Email: service@planet33.com

Disclaimer

This software solution is provided by planet 33 AG. Kuando Busylight is only responsible for the hardware. Please contact planet 33 AG if you have any questions about the software and whether your version of Swyx is compatible with Busylight.

Go Integrator

Mondago has implemented plug-and-play  interoperability between Go Integrator and Busylight, a powerful unified communication software suite, which allows users a high level of integration, communication and collaboration with their Hosted Broadworks phone system.

Now everyone in the office using the integration between Go Integrator and Kuando Busylight UC can see, whether a colleague is available for a conversation, busy on the phone, or simply does not want to be disturbed.

Colours

Go Integrator
Busylight colour

Available (Not on a call)

Green

Held

Fast flash yellow (250ms)

Busy

Red

Active Online meeting

Red

Ringing

Flashing red (500ms)

Do Not Disturb/Forward

Blue

Voice mail

Slow flash magenta (1000ms)

System requirements

Go Integrator version 2.5 (see updated Client minimum requirements)

Documentation

Disclaimer

This plug & play interoperability is provided by Go Integrator. Kuando Busylight is only responsible for the hardware. Please contact Go Integrator if you have any questions about the software and whether your version of Go Integrator is compatible with Busylight.

Anywhere365

Workstreampeople have implemented plug’n’play interoperability between their Lync Reception Attendant in Anywhere 365 and Kuando Busylight UC.

The Lync Reception Attendant is on top of the Anywhere365 Unified Contact Center platform. Anywhere365 is native to Microsoft Lync (2010 & 2013) and seamlessly integrated within the Microsoft ecosystem of products.

Functionality

    1. Customise Busylight colours for every presence state (Available, Busy etc.)
    2. Customise Busylight behaviour for different Actions (Incoming Call, Incoming Chat etc.)

Documentation

Screenshot of Anywhere365 Lync Attendant

Disclaimer

This plug & play interoperability is provided by Workstreampeople. Kuando Busylight is only responsible for the hardware. Please contact Workstreampeople if you have any questions about the software and whether your version of Anywhere365 is compatible with Busylight.

Go Connect

Busylight has plug&play compatibility with Go Connect, a telephony and communications solution offered by Mondago.

Now everyone in the office can see, whether a colleague is available for a conversation, busy on the phone, or simply does not want to be disturbed using the integration between Go Connect and Busylight.

Colours

Go Connect
Busylight colour

Available (Not on a call)

Green

Held

Fast flash yellow (250ms)

Busy

Red

Active Online meeting

Red

Ringing

Flashing red (500ms)

Do Not Disturb/Forward

Blue

Voice mail

Slow flash magenta (1000ms)

System requirements

Go Connect version 2.5 see updated Client minimum requirements

Documentation

Disclaimer

This plug & play interoperability is provided by Go Connect. Kuando Busylight is only responsible for the hardware. Please contact Go Connect if you have any questions about the software and whether your version of Go Connect is compatible with Busylight.

Click2Dial

Systel develops communications solutions and is an official partner of Alcatel-Lucent. Systel has implemented plug’n’play interoperability between their communications toolClick2Dial and Kuando Busylight UC.

Busylight informs the user of incoming calls and messages, and lets colleagues know when a user is busy on the phone.

Colours

Click2Dial status
Busylight colour

Online

Green

Incoming call

Flashing green

Busy in a call

Red

New message

Flashing blue

Documentation

Disclaimer

This plug & play interoperability is provided by Systel. Kuando Busylight is only responsible for the hardware. Please contact Systel if you have any questions about the Click2Dial solution and whether your version is compatible with Busylight.

Samsung Xchange

Busylight has plug&play compatibility with the Samsung Xchange application, a telephony and communications solution from Samsung Electronics.

Now everyone in the office can see, whether a colleague is available for a conversation, busy on the phone, or simply does not want to be disturbed using the integration between Samsung Xchange and Busylight.

Colours

Samsung Xchange
Busylight colour

Available (Not on a call)

Green

Held

Fast flash yellow (250ms)

Busy

Red

Active Online meeting

Red

Ringing

Flashing red (500ms)

Do Not Disturb/Forward

Blue

Voice mail

Slow flash magenta (1000ms)

System requirements

Xchange version 2.5 or greater (see updated Client minimum requirements)

Documentation

Disclaimer

This plug & play interoperability is provided by the Samsung Xchange application. Kuando Busylight is only responsible for the hardware. Please contact your Samsung authorised reseller if you have any questions about the software and whether your version of Xchange software is compatible with Busylight or for general Samsung product enquiries please use the online Contact Form.

ucplus

Plus Software has implemented plug&play interoperability between ucplus and Busylight, a powerful unified communication software suite, which allows users a high level of integration, communication and collaboration with a wide range of telephone systems (click here for more info).

Now everyone in the office using the integration between ucplus and Kuando Busylight UC can see, whether a colleague is available for a conversation, busy on the phone, or simply does not want to be disturbed.

Colours

ucplus
Busylight colour

Available (Not on a call)

Green

Held

Fast flash yellow (250ms)

Busy

Red

Active Online meeting

Red

Ringing

Flashing red (500ms)

Do Not Disturb/Forward

Blue

System requirements

ucplus version 2.5 (see updated Client minimum requirements)

Documentation

More information about ucplus

Disclaimer

This plug & play interoperability is provided by Plus Software. Kuando Busylight UC is only responsible for the hardware. Please contact Plus Software if you have any questions about the software and whether your version of ucplus is compatible with Busylight UC.

Five9

Five9, a leading provider of cloud contact center software, has implemented interoperability between the Five9 Virtual Contact Center (VCC) and Kuando Busylight. The solution is totally configurable in the application, so the user can set whatever color they want for a state.

The colors supported are solid or flashing in blue, green, red, or yellow. The agent states supported are logged out, ready, not ready, on call, or other, which is any state not covered by the previous states. There are also states for custom agent codes, and they can be configured in the VCC administrator tool.

With Kuando Busylight, agents, supervisors, and managers can see if an agent is available for a conversation, busy on a call, or is in after call or other work and does not want to be disturbed.

Tanss

TANSS® is a service management solution developed for use by IT businesses and support teams. TANSS® includes an interface to connect a Kuando Busylight UC, which displays your current system status.

Features

  • Create your own custom settings by defining the static/blinking colors you want the Busylight to show.
  • Connect your telephone system to TANSS® and the Busylight will inform you of incoming/outgoing calls.
  • See your colleagues status without checking calendars or other Apps - just check the color of their Busylight! 

System requirements

  • .NET Framework 3.5
  • TANSS® Software

Documentation

More information about TANSS

Disclaimer

This plug & play interoperability is provided by TANSS. Kuando Busylight UC is only responsible for the hardware. Please contact TANSS if you have any questions about the software and whether your version of TANSS is compatible with Busylight UC.

DIALit

DIALit 4.3 Professional or Enterprise is plug & play compatible with Busylight UC. DIALit is a TAPI based CTI (Computer Telephony Integration Solution) published by ek-soft.

With the Busylight Interface in DIALit, everyone in the office can see now if a person is in a call, has a forwarding activated or does not want to be disturbed.

Colours

DIALit
Busylight colour

Available

Green

Incoming call

Red flashing

Active call

Red

Dialtone, Ringback…

Yellow flashing

Do Not Disturb/Forward

Blue

Forwarding activated

Yellow

System requirements

  • DIALit >= 4.3.0.5 (Enterprise or Professional)
  • Kuando Busylight UC (SKU 15306)
  • USB Port on PC Windows 7 / 8.x /10 / Server 2008 / Server2008 R2 /Server 2012 /Server 2012 R2 (Terminal Server is not supported)
  • TAPI Driver

Documentation

More information about DIALit 4.3

Disclaimer

This plug & play interoperability is provided by ek-soft. Kuando Busylight is only responsible for the hardware. Please contact ek-soft if you have any questions about the software and whether your version of DIALit is compatible with Busylight.

UCware

UCware GmbH was founded as a spin-off from the Braunschweig Technology company BEL NET. The primary focus here was the establishment of a flexible and efficient communications solution that precisely represents the specific requirements and processes of the respective customer. The foundations for UCware are the highly technical expertise in the development of IP-based, cross-platform communications systems and the many years of practical experience from implementing a great variety of customer projects.

With Kuando Busylight and UCware, everyone in the office can see, whether a colleague is available for a conversation, busy on the phone, or simply does not want to be disturbed.

Colours

UCwareBusylight colour

Available

Green

Active call

Red (pulse)

Incoming call

Yellow (pulse fast)

Outgoing call

Blue (pulse slow)

Do Not Disturb (DND)

Red

Offline

Black

System requirements

  • UCware IP-PBX:  Intel-Plattform, 1,0 GHz CPU Dual Core | 4-8 GB RAM | 60 GB HDD/SSD (native or virtual machine)
  • UCware Desktop Client: Microsoft Windows 7 und 8.1.

 

Further information and documentation

http://www.ucware.de/unternehmen/downloads/

Disclaimer

This plug & play interoperability is provided by C4B. Kuando Busylight is only responsible for the hardware. Please contact C4B if you have any questions about the software and whether your version of XPhone is compatible with Busylight.

xCALLY

xCALLY, complete multichannel solution based on Asterisk for Inbound, Outbound and Blended Contact Centers, provides the interoperability between the xCALLY Agent Phone bar and the Busylight.

Functionality

The Busylight colours indicates:

  • the Agent status (Ready, on Pause, Talking)
  • the Incoming Call/Phone ringing

Colors

xCALLYBusylight colour

Ready

Green

On pause

Blue

Talking

Red

Incoming Call/Phone ringing

Flashing red

System requirements

  • xCALLY Shuttle
  • xCALLY Phone bar 3.7.0

Links

Video https://youtu.be/5jCMiZVQ59U

xCALLY post http://www.xcally.com/xcally-phone-bar-busylight/

Screenshot – xCALLY Phone Bar

Frequently asked questions - Busylight for Lync/Skype4b
What are the system requirements?
  • Windows XP SP3, Windows Vista, Windows 7 or Windows 8                                 
  • Microsoft Lync 2010/2013 or Skype for Business                                   
  • .NET 3.5 framework                               
Can we customise Busylight colours?

Yes, on software version 2.0+ you can customise Busylight via Registry Keys. This way you can mix the RGB colours (Red/Green/Blue) to create your own colour scheme (see documentation).                                

Can we customise the ringtones?                            

No, sorry. Busylight does not connect as an audio device to avoid conflicts with other audio devices. The ringtones are built into the device and cannot be modified.                                

Is Busylight UC compatible with Mac?

No, Busylight is not compatible with Mac.

Is Busylight UC compatible with Lync Attendant Console?

No, Busylight is not compatible with the Microsoft Lync Attendant Console.

Is Busylight UC compatible with Skype for Business?

Yes, Busylight is compatible with Skype for Business, but not the free version of Skype (for consumers).

Will I receive updates for my software? 

Yes. If you register your software, we will inform you of updates that you can download free of charge.           

Can I have the software as .exe instead of .msi?

Yes, you can. Download .exe version of the current software here.
Download .exe version of the old software here.

What are the command lines for unattended installations?

.MSI file:

  • Command line for unattended install: Setup-Busylight.msi /quiet                                   
  • Command line for unattended uninstall: msiexec /i Setup-Busylight.msi CMDLINE="MODIFY=FALSE REMOVE=TRUE" /quiet                           

.EXE file:                       

  • Command line for unattended install: Setup-Busylight.exe /s                                   
  • Command line for unattended uninstall: Setup-Busylight.exe /s MODIFY=FALSE REMOVE=TRUE
  • Command line for unattended repair: Setup-Busylight.exe /s MODIFY=TRUE REMOVE=FALSE
  •                                
Will Busylight Lync work with Citrix or VMware?

Please see Troubleshooting.