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FAQ's General

Frequently Asked Questions

Can we customise Busylight colours?  

Yes, on software version 2.0+ you can customize Busylight via Registry Keys. This way you can mix the RGB colours (Red/Green/Blue) to create your own color scheme (see documentation).

Can we customise the ringtones?  

No, sorry. Busylight does not connect as an audio device to avoid conflicts with other audio devices. The ringtones are built into the device and cannot be modified.

Is Busylight UC compatible with Mac?

Busylight is not compatible with softphones on Mac, but we do have a manual color changer in the download section.

Is Busylight UC compatible with Lync Attendant Console?

No, Busylight is not compatible with the Microsoft Lync Attendant Console.

Is Busylight UC compatible with Skype for Business?

Yes, Busylight is compatible with Skype for Business, but not the free version of Skype (for consumers).

Is Busylight compatible with Cisco Jabber?

Yes, Busylight is compatible with Cisco Jabber version 11 and above.

Will I receive updates for my software?

Yes, if you register your software, we will inform you of updates that you can download free of charge.

 

General System Requirements – Busylight UC Software

The Busylight software comes in two editions, one for Microsoft Lync/SfB and one for Cisco Jabber.

Please ensure you get the release that matches your software.

Diskusage: 20Mb

RAM: 256Mb

Compatible softphone clients:

  • Microsft Lync 2010, 2013
  • Skype for Business 2015, 2016
  • Cisco Jabber 11 or higher

Operating System:

  • Windows XP SP3 to Windows 10
  • 32 and 64-bit systems

Dependent .Net framework:

  • Microsoft Lync/SfB requires: Microsoft .Net 3.5
  • Cisco Jabber requires: Microsoft .Net 4.5.2 Client Profile

 

Administration

How can I create log files for Busylight?

On software version 2.0+ we are using DebugView from Microsoft to log software issues. Please ensure that DebugView is running before you start the Busylight application to log the start-up sequence as well!

Can I have the software as .exe instead of .msi?

Yes, you can. Download .exe version of the current software here.

Download .exe version of the old software here.

What are the command lines for unattended installations?

.MSI file:

  • Command line for unattended install: Setup-Busylight.msi /quiet CMDLINE="SILENT=TRUE"
  • Command line for unattended uninstall: msiexec /i Setup-Busylight.msi /quiet CMDLINE="MODIFY=FALSE REMOVE=TRUE SILENT=TRUE"
  • Command line for unattended repair: msiexec /I Setup-Busylight.msi /quiet CMDLINE="MODIFY=TRUE REMOVE=FALSE SILENT=TRUE"

.EXE file:

  • Command line for unattended install: Setup-Busylight.exe /s SILENT=TRUE
  • Command line for unattended uninstall: Setup-Busylight.exe /s MODIFY=FALSE REMOVE=TRUE SILENT=TRUE
  • Command line for unattended repair: Setup-Busylight.exe /s MODIFY=TRUE REMOVE=FALSE SILENT=TRUE

I have a request for other management posibilities?

Please contact our support desk via the contact form or mail us at support@plenom.com.

 

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