First FAQ Category.
Occasionally we are seeing issues with the configuration of the presence integration between new Teams (v2) and Outlook. This is affecting the functionality of the Busylight for Teams software. IT usually appears when users are changing from old Teams (v1) to new Teams (v2). Users who switch to new Teams from an earlier state should
If you're having issues with the 'Register MS Teams as default IM provider' prompt persistently closing your kuando busylight software, and inhibiting you from using your busylight product as you desire, it might be because your Office is faulty. You should go ahead and use the Office Repair Tool and run a 'Reset'. Here's how
We've added a new feature for this in our software for Microsoft Teams (version 2.X.X and above). Enable it by doing the following: Go to your System Tray and right-click the kuando Busylight for MS Teams. Press Notifications. Press Alert for Call Queues.
We have noticed that the Busylight App and Outlook are not getting any presence information if Skype for Business is not installed. This is caused by an incomplete MS Teams Installer, which does not install all the required software components needed for the Office IM integration. As a workaround to have your presence work properly,
Yes. Our newest release for the Microsoft Teams integration is compatible with both Call Events and Presence, but if you're running an earlier version of our Teams software, you're going to need a work-around for Call Events. (incoming calls, outgoing calls and IM) It requires a Plantronics headset and the PlantronicsHUB to work. Here's a
Combinations of MS Teams, Cisco Jabber, Webex along with any other softphone that make use of the UCOfficeIntegration, aren't viable currently.
If the meeting is scheduled in your Calendar Events from ex. 08:00-09:30, the Busylight will stay red for the entire duration of the Calendar Event, unless you manually change your status in Teams. If you leave your meeting early, the