If you are installing Kuando Busylight UC in a Citrix or VMware environment, here are some articles to help you redirect USB devices:

• Citrix support

• VMware support

Please note: Citrix XenApp 7.6 has the necessary redirection of USB devices to run Busylight. However, we have no documented support for XenApp 6.5 due to missing option to redirect USB devices (more info on USB redirection).