On software version 2.0+ we are using DebugView from Microsoft to log software issues. Please ensure that DebugView is running when you start the Busylight/ KuandoBOX application to log the start-up sequence as well.
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Download DebugView by clicking here -
Close Busylight software -
Start DebugView -
Start Busylight software -
Reproduce the issue you're experiencing -
Close Busylight again -
Save the log file