The Busylight Software is using the Microsoft Lync SDK to connect to the running instance of the Microsoft Skype4B client (aka Lync client).
The LyncSDK uses the Windows Component Object Model (COM) infrastructure, which hides the different Client versions and 32/64 bit instances.
The COM part is implemented and installed with the Microsoft Skype4B/Lync installation, not with the Busylight software. If there are error messages in the DebugView log like:
- Generic COM error or
- Unable to cast COM object of type 'System .__ ComObject' to interface type 'Microsoft.Office.Uc.UCOfficeIntegration'
They will indicate problems within the COM configuration or the specific DLL or COM files.
Unfortunately, Busylight cannot repair these issues, because they belong to the Skype4B / Lync or Office setup. Repairing the Office installation can repair the COM issues in most cases.
However, a broken COM configuration sometimes fails to repair with this procedure. In that case, a complete reinstallation of the PC (including Windows) is required.
Still no luck: please contact us via the contact form or mail us at [email protected]