kuando Busylight UC

Implementation

Busylight UC

Support

The Busylight UC boasts a range of features, all of which are easily accessible.

When employing an indicator light to aid decision-making, three crucial factors come into play:

  1. The Busylight should be prominently visible to everyone in the office.
  2. It should seamlessly operate across multiple platforms simultaneously.
  3. To ensure stability, the Busylight must consistently perform its designated tasks.

This page compiles key information to assist you. If you can’t find what you’re seeking, please feel free to reach out to us via email.

General System Requirements

Busylight UC Software

The Busylight software is available in various editions known as kuando Premium software.

Each kuando Premium software edition is designed for a specific UC Platform, such as Microsoft Teams, Webex, RingCentral, Zoom, Slack, etc.

Make sure to obtain the release that corresponds to your specific UC Platform.

Compatible softphone clients

  • Compatible softphone clients are continuously being added. Please see list here

Operating System

  • kuando Premium Software are available for Windows 7 to Windows 11, 32 and 64-bit systems
  • Selected kuando Premium Software are available for MacOS. Please check list here

Download kuando Busylight UC Premium Software

How to implement Busylights

successfully

  • Before installing the Busylights agree to some simple guidelines so everyone has a uniform understanding of the concept
  • Emphasize the importance of respecting the color guidelines
  • To ensure good workflow, agree on which tasks require “do not disturb” and which ones require only “busy”
  • Consider if the use of “do not disturb” should be limited to e.g. 1-2 hours per day
  • Inform surrounding teams and management about the guidelines

  • Ringtones – “do we all have the same, do we choose our own, or do we all have different ones”?
  • Sound/Mute – Is sound required at all or is the visual cue enough to notice calls?
  • Volume: If sound is enabled what is the ideal setting for us?

  • Make sure the Busylights are placed where they are most visible to colleagues – also from a distance. On the table is a no-go, while good practice could be on top of the monitor, a cubicle or on partitions.

  • Improving the adoption of the presence-aware concept

FAQ

 

 

There are a few ways to see if minor faults are easily fixed. These faults can occur if new variables have been introduced into the Busylight environment. 

  • Reset the Busylight presence by right-clicking the appropriate Busylight icon and press ‘Reset’.

  • Check to see if there’s a new version of your software available from plenom.com here.
  • Reboot of your PC could do wonders.
  • If you’ve recently started using another softphone with Busylight (1< total), you need to use the kuandoHUB to prioritize platforms. Get it here.

To emprove the
implementation

we recommed Busylight
Zone Signs in your office.

Download

Tips&Tricks

How to test a Busylight
Succesfully

Get tips&tricks in how you secure the busylight zone

Read more
Kuando busylight Hexagon logo

We are the Danish technology company behind Busylight, making workplace communication clearer since 2003.

Our sister company, Globe Systems A/S, has specialized in headsets since 1999.