We recommend that you formulate common guidelines for the use of Busylight in your office. It is important that all participants agree on how to use Busylight.
Topics for discussion:
- What type of interruptions do we particularly want to avoid?
- When is it okay to give an indication of "Do Not Disturb"?
- How do we behave around a person who is busy on the phone or in Do Not Disturb mode?
- Which requests are urgent enough to overrule Do Not Disturb?
It is also important that managers support the initiative. If you are serious about stopping interruptions and want people to respect the indication given by Busylight, there has to be managerial involvement and support.
One for all
Another important point is that Busylight is for everyone in the office. Every person in the office must have a Busylight installed if you want to see the full benefits of working with "presence" and "status".
A good test (or Proof of Concept) of Busylight involves an entire office or group and not just 2-3 people. When the entire office or group is involved you will be able to assess the improved productivity, user satisfaction and adoption of Lync that the Busylight brings.
To help the implementation we suggest you hang some of these Busylight Zone signs in your office. It is a good way to alert other departments and visitors about the use of Busylight and how to respect the indication given by the Busylight.