Troubleshooting kuandoBOX

If a user is experiencing issues with kuandoBOX please ensure the user:

  1. does not have both Lync 2010 AND Lync 2013 clients installed on the same PC.
  2. is not running an outdated version of Lync 2010/2013 (see list of updates for Lync 2010 and Lync 2013).

On software version 2.0+ we are using DebugView from Microsoft to log software issues. Please ensure that DebugView is running when you start the Busylight/ kuandoBOX application to log the start-up sequence as well.

kuandoBOX requires .NET framework 3.5. On some Win8 and Win8.1 machines .NET 3.5 has been deactivated. Please see this guide on how to enable it.

If you are installing kuandoBOX in a Citrix or VMware environment, here are some articles to help you redirect USB devices:

Please note: Citrix XenApp 7.6 has the necessary redirection of USB devices to run Busylight. However, we have no documented support for XenApp 6.5 due to missing option to redirect USB devices (more info on USB redirection).

World map with cirkel
Kuando busylight Hexagon logo

Plenom is a danish design and engineering company manufacturing kuando solutions to help employees working in open plan offices. We have invented the Busylight in 2003, sold globally since 2006.
Our sister-company, Globe Systems A/S, is an award winning headset specialist and reseller in Northern Europe, established in 1999.