Amazon Connect

3rd party Software

Voxologic has now made software available to integrate Amazon Connect from AWS with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to Amazon Connect, giving it more value.

Amazon Connect Busylight feature

Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing.

kuando Busylight integrates with Amazon Connect and shows the presence agents as well it notifies for incoming contacts.

Busylight Color guide:

green

Available

- Green

red

Busy

- Red

pulsing-red

Incoming Call

- Pulsing Red

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