Amtelco

3rd party Software

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Amtelco’s IS Soft Agent and Infinity Telephone Agent has now made software available to integrate it with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to IS Soft Agent, giving it more value.

Amtelco Busylight

AMTELCO’s agent workstation applications support connections to USBbased status lights to visually indicate an agent’s current activity status throughout the call center. The status light interface is designed to support lights at workstations where the agent application is installed as well as at workstations that run the agent application using a terminal server connection.

Busylight Integration

Soft Agent and Infinity Telephone Agent support Plenom’s Kuando Busylightat agent workstations to indicate an agent’s status.The Busylight can be attached to any available USB port on an agent’s workstation. The integration supports both the Alpha and OmegaBusylight models.

In Soft Agent Setup, the Status Light screen is used to program a Busylightto display a color and an effect based on the agent status during call handling

Busylight Color guide:

blue

Disconnect

- Blue