Amtelco

3rd party Software

Amtelco logo

Amtelco has made its Web Agent, IS Soft Agent and Infinity Telephone Agent software available to integrate with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to Web Agent, IS Soft Agent and Infinity Telephone Agent, giving them even more value.

Amtelco Busylight

Amtelco’s agent workstation applications support connections to USB based status lights to visually indicate an agent’s current activity status throughout the call center. The status light interface is designed to support lights at workstations where the agent application is installed as well as at workstations that run the agent application using a terminal server connection.

Busylight Integration

Web Agent, Soft Agent and Infinity Telephone Agent support Plenom’s kuando Busylight at agent workstations to indicate an agent’s status. The Busylight can be attached to any available USB port on an agent’s workstation. The integration supports both the Alpha and Omega Busylight mode