Anywhere365

3rd party software

Anywhere369 logo 3rd party

Anywhere365 has now made software available to integrate it with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to Anywhere365, giving it more value.

Anywhere365 Busylight

Workstreampeople have implemented plug’n’play interoperability between their Skype for Business Reception Attendant of the Anywhere365 Dialogue

Management suite and Kuando Busylight UC.

The Anywhere365 Reception Attendant is a rich client-side or web-based application for manually handling calls by a reception desk. Apart from powerful features as call history, calendar integration, one touch transfer, queue management etc., it can also be seamlessly connected to an Anywhere365 Universal Contact Center (UCC), thereby enabling full contact center and dialogue management capabilities such as including the calls of the reception in Anywhere365’s advanced reporting, call recording, multi-receptionist queue handling, IVR, bots, etc.

Anywhere365 is native to Skype for Business and seamlessly integrated within the Microsoft ecosystem of products.

Functionality

    1. Customise Busylight colours for every presence state (Available, Busy etc.)
    2. Customise Busylight behaviour for different Actions (Incoming Call, Incoming Chat etc.)

Screenshot:

Web Reception Attendant panel

Software for Anywhere365 developed by Workstreampeople

Plenom is only responsible for the hardware. Please contact the software provider, if you have any questions about the software, possible license fee and support.

Software guide:

No license fee

Plug n play

Contact info:

Find the info and read more on Anywhere365