Workstreampeople have implemented plug’n’play interoperability between their Skype for Business Reception Attendant of the Anywhere365 Dialogue
Management suite and Kuando Busylight UC.
The Anywhere365 Reception Attendant is a rich client-side or web-based application for manually handling calls by a reception desk. Apart from powerful features as call history, calendar integration, one touch transfer, queue management etc., it can also be seamlessly connected to an Anywhere365 Universal Contact Center (UCC), thereby enabling full contact center and dialogue management capabilities such as including the calls of the reception in Anywhere365’s advanced reporting, call recording, multi-receptionist queue handling, IVR, bots, etc.
Anywhere365 is native to Skype for Business and seamlessly integrated within the Microsoft ecosystem of products.
- Customise Busylight colours for every presence state (Available, Busy etc.)
- Customise Busylight behaviour for different Actions (Incoming Call, Incoming Chat etc.)