CASERIS

3rd party Software

Logo Caseris

Caseris has now made software available to integrate their CAESAR client with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to CAESAR client, giving it more value.

Caseris Busylight

Caseris support the Busylight in:

  • "CAESAR Client" - their Windows-based telephony/softphone client (no additional installation, support comes with their setup.exe - just plug&play)
  • "TIMIO." - their web-based solution (Chrome&Edge browser with chrome://flags/#enable-experimental-web-platform-features enabled)

Busylight Color guide - telephony mode only:

red

In a call

- Red

pulsing-red

Call in offering state

- Alerting red

Busylight Color guide - collaboration mode (presence & telephony):

green

Present

- Green

red

Not present/Do not disturb

- Red

yellow

Break

- Yellow

Light-orange

In a call

- Orange

dark-orange

Call in offering state

- Alerting Orange

Busylight Color guide - ACD mode (agent availability & telephony:

green

Available

- Green

red

Not available

- Red

blue

After call work

- Blue

Light-orange

In a call

- Orange

dark-orange

Call in offering state

- Alerting orange

Screenshot:

Software for CAESAR client developed by Caseris

Plenom is only responsible for the hardware. Please contact the software provider, if you have any questions about the software, possible license fee and support.

Software guide:

No license fee

Plug n play

Contact info:

Find more info on Caseris' website