Communi5

3rd party Software

Communi5 has now made software available to integrate it with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to the Voice Application Server, giving it more value.

Communi5 Busylight

Make your status visible – with kuando Busylight

Kuando Busylight is used to visualize your Communi5 UC status in your office and home environment. DesktopControl and DesktopOperator 7.1 and later support Kuando products by setting the color according to your call status, the status of rich presence and the status of the agent in the call center.

Busylight Color guide:

green

Available
Home Office
Agent-Logged out

yellow

Incoming call
Agent-Break
Break
Be Right Back
Out of Office

red

Busy in a call
Agent-Wrap up
DND
Meeting
Sick Leave
Vacation

blue

Agent-Logged in
(during state Available and Home Office)

Software for DesktopControl and DesktopOperator developed by Communi5

Plenom is only responsible for the hardware. Please contact Communi5, if you have any questions about the software and support.

Software guide:

No license fee

Plug and Play (PnP): Simply plug the kuando Busylight’s USB cable into the PC and let Communi5 do the rest, no additional drivers or software is required.