Five9, a leading provider of cloud contact center software, has implemented interoperability between the Five9 Virtual Contact Center (VCC) and Kuando Busylight. The solution is totally configurable in the application, so the user can set whatever color they want for a state.
The colors supported are solid or flashing in blue, green, red, or yellow. The agent states supported are logged out, ready, not ready, on call, or other, which is any state not covered by the previous states. There are also states for custom agent codes, and they can be configured in the VCC administrator tool.
With Kuando Busylight, agents, supervisors, and managers can see if an agent is available for a conversation, busy on a call, or is in after call or other work and does not want to be disturbed.