Puzzel

3rd party Software

Puzzel Agent Application status can now be displayed through kuando Busylight.

Puzzel is a contact center solution that offers productivity enhancements for agents as well as organized calling/messaging features. This equips contact center agents with an efficient, cloud-based system for contacting and maintaining communications with clientele.

Puzzel Busylight

Kuando Busylight offers a real-time display of Puzzel agents’ status while also acting as a alert system for incoming calls and emails. This reduces wait time for incoming calls while also increasing customer satisfaction due to the timely answer or returned calls. The LED presence light display acts as a “Do Not Disturb” sign when agents are in a call and automatically switches to reflect their availability.

Create the ideal contact center environment, with kuando Busylight integration with Puzzel!

Busylight Color guide:

green

Available

- Green

pulsing-yellow

Pause

- Yellow

blue

Receiving call

- Blue

red

Call Accepted

- Red

yellow

Yellow

- New email/SMS

green

Call closed

- Green

Software for Puzzel Agent Application developed by Puzzel

Plenom is only responsible for the hardware. Please contact the software provider, if you have any questions about the software, possible license fee and support.

Contact info:

For further information on Puzzel Agent Application, please visit www.puzzel.com/uk/contact-centre-solution/