Premium Software

RingCentral Contact Center

kuando Busylight Premium UC software is made by Plenom for RingCentral Contact Center to improve the work environment and make office life easier.

RingCentral Contact Center made better with kuando Busylight

kuando Busylight is a presence and call alert system designed to eliminate distractions while keeping you updated on calls. The simple but effective productivity device displays your presence status in real-time while the built-in speaker signals incoming calls, making it a natural addition to RingCentral Contact Center on Windows.

Busylight colors for RingCentral Contact Center

Presence benefits:

  • Accurate and real-time display of agents’ status
  • Notify Supervisors for assistance needed
  • Stay focused and work concentrated without disturbances
  • Visually overview of agents’ status
  • Higher customer retention due to timely responses and service
  • Eliminate interruptions due to the visible presence light.
  • Reduce stress and sick days with a better work environment

Ringer & Notification benefits:

  • Faster reply time due to audio alerts for incoming
  • Increase client satisfaction due to timely responses.
  • Lower IT support with standardized and 100% reliable ringer
  • Quick deployment and configuration with mass deployment of the software.
  • Opportunity to reduce call center noise if the ringer is muted and using visual call alerts

Features

Presence:

· 8 different ringtones to use

· 5 settings for volume control

· Customize presence state colors

· 360-degree visible angle

· 3 brightness settings

· Busy in a call displays solid or pulsing red presence

· Offline status when the user session is unavailable

Ringer:

· Incoming call alert

· A reliable solution as software is mass deployed

· No audio settings required

· A USB device – not an audio device

· The second call is muted but blinking

kuando Busylight customade

Customization:

· The colors can be changed in the windows registry

· Changes to colors can be centrally set through group policy

Future feature:

· Missed call notification

Documents

RingCentral user manual (windows) – coming soon

Busylight data sheet – Download here

Technical Specifications

The solution is based on:

  • .net 4.x and network access
  • Communicates directly with Nice inContact’s servers
  • Works with the My Agent Experience (MAX) client

kuando Premium Software

Support included
No license Fee

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To improve the
implementation

we recommend Busylight
Zone Signs in your office.

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Two different designs

Omega & Alpha

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Kuando busylight Hexagon logo

Plenom is a danish design and engineering company manufacturing kuando solutions to help employees working in open plan offices. We have invented the Busylight in 2003, sold globally since 2006, and we are manufacturing acoustic sound panels for noise reduction.
Our sister-company, Globe Systems A/S, is an award winning headset specialist and reseller in Northern Europe, established in 1999.