Resource Software International Ltd. (RSI) has now made software available to integrate it with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to RSI, giving it more value.

RSI Shadow All-in-One Analytics
Emergency Notifications

When we are in the workplace, we often take for granted a high level of safety and security. However, many organizations are ill-equipped to respond to a major emergency. Would you know where to direct emergency personnel if they showed up at your reception desk after a 911 call?

Valuable time is often lost in trying to locate the individual that placed an emergency call. Seconds can make the difference in saving lives or apprehending harassing callers.  RSI Shadow OSN Onsite Notification immediately intercepts 911 digits dialed and notifies others through various channels including visual notification to kuando BusyLights (pulsating red).

RSI Shadow All-in-One Analytics
Call Center Dashboards

The success of most organizations is directly related to their ability to respond to the needs of their customers in a professional and timely manner. A well-oiled communication ecosystem and trained personnel are key ingredients in reduced operating costs and greater customer satisfaction. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster. Shadow All-In-One Analytics dashboards can monitor one or a complex array of mission-critical communication systems that require uninterrupted performance and availability.

Visual Notification of Call Center Events and Emergency Notifications using kuando Busylight

Triggers can be defined to highlight and alert on agent status, service levels, wait times, abandoned calls, network failures, or 911 call.  All condition severity levels can be color coded tailored to customer needs.