Premium Software

Twilio

Twilio kuando Busylight

kuando Busylight Premium UC software is made by Plenom for Twilio to improve the contact center environment and make office life easier.

Twilio is made better with kuando Busylight

kuando Busylight is a presence system designed to eliminate distractions while keeping you focused on work and stress-free. The simple but effective productivity device displays your presence status in real-time while the built-in speaker signals for assistance from supervisors, making it a natural addition to Twilio on Windows.

Busylight colors for Twilio

Presence benefits:

  • Eliminate office interruptions due to the visible presence light
  • Stay focused and work concentrated without disturbances
  • Reduce contact center noise due to the visible reminder of agents in calls
  • Increase UC adoption with the visible indicator of presence and calls
  • Higher efficiency and customer retention due to timely completed calls and tasks
  • Better collaboration and teamwork due to less interruptions
  • Reduce stress and sick days with a better work environment
  • Lower IT support with standardized and 100% reliable ringer

Features

Presence:

· Status light automatically changes color according to your status in Twilio Flex

· Multicolor LED light

· 360-degree visible angle

· Easy to mount on different surfaces

Ringer:

· Alerts for incoming calls

· No audio settings required

· A USB device – not an audio device

· Works when PC soundcards/speakers are disabled

kuando Busylight customade

Customization:

· The colors can be changed in the windows registry

· Changes to colors can be centrally set through group policy

Documents

Twilio user manual - Download here

Twilio plugin install guide - Download here

Busylight data sheet - Download here

Technical Specifications

The solution is based on:

  • Microsoft Windows 7 or newer
  • MacOS 10.12 or newer
  • .msi file for mass deployment
  • .NET 4.x required
  • Javascript compliant browser
  • WebRTC enabled browser

Twilio Browser compatibility matrix: https://www.twilio.com/docs/voice/client/javascript#supported-browsers

Busylight HTTP Server supports Windows and MacOS.

kuando Premium Software

Support included
No license Fee

Download Software

To improve the
implementation

we recommend Busylight
Zone Signs in your office.

Download

Available in two different designs

Omega & Alpha

Sounds like something
for your company?

Order your test sample today

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Contact Plenom to learn more
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Kuando busylight Hexagon logo

Plenom is a danish design and engineering company manufacturing kuando solutions to help employees working in open plan offices. We have invented the Busylight in 2003, sold globally since 2006, and we are manufacturing acoustic sound panels for noise reduction.
Our sister-company, Globe Systems A/S, is an award winning headset specialist and reseller in Northern Europe, established in 1999.