xCALLY

3rd party Software

xCALLY logo 3rd party

xCALLY has now made software available to integrate it with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to xCALLY, giving it more value.

xCALLY Busylight

xCALLY, complete multichannel solution based on Asterisk for Inbound, Outbound and Blended Contact Centers, provides the interoperability between the xCALLY Agent Phone bar and the Busylight.

Functionality

The Busylight colours indicates:

  • the Agent status (Ready, on Pause, Talking)
  • the Incoming Call/Phone ringing

System requirements

  • XCALLY Motion or Shuttle
  • XCALLY Phonebar

Busylight Color guide:

green

Available

– Green

blue

On pause

– Blue

red

On the phone

– Red

pulsing-red

Incoming call

– Pulsing red

Screenshot:

Software for xCALLY

Plenom is only responsible for the hardware. Please contact the software provider, if you have any questions about the software, possible license fee and support.

Software guide:

No license fee

Plug n play

Contact info:

Find the info on xCALLY Busylight