xCALLY has now made software available to integrate it with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to xCALLY, giving it more value.

xCALLY, complete multichannel solution based on Asterisk for Inbound, Outbound and Blended Contact Centers, provides the interoperability between the xCALLY Agent Phone bar and the Busylight.

Functionality

The Busylight colours indicates:

• the Agent status (Ready, on Pause, Talking)
• the Incoming Call/Phone ringing

System requirements

• XCALLY Motion or Shuttle
• XCALLY Phonebar