Ziwo Cloud Call Center has now made software available to integrate it with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to Ziwo, giving it more value.

Ziwo Busylight is a result of integration between Ziwo Cloud Call Center with kuando Busylight. This Plug n Play solution is preconfigured in the application, so the user can get started simply by logging in.

Challenge: Call Center Supervisor, Looking for a solution to fix chaos because of unhappy agents.

Solution: ZIWO Busylight is the perfect tool that provides agent status in a flash thereby improving agent productivity and creating a happier work environment.