Ziwo

3rd party Software

Ziwo logo 3rd party

Ziwo Cloud Call Center has now made software available to integrate it with kuando Busylight.

You might be attracted to its light, however, the Busylight is more than a presence indicator: it is an efficiency tool, a money- and timesaver, a quality-heightener, a staff-retainer and customer-keeper. Thus, kuando Busylight is a natural addition to Ziwo, giving it more value.

Ziwo Busylight

Ziwo Busylight is a result of integration between Ziwo Cloud Call Center with kuando Busylight. This Plug n Play solution is preconfigured in the application, so the user can get started simply by logging in.

Challenge: Call Center Supervisor, Looking for a solution to fix chaos because of unhappy agents.

Solution: ZIWO Busylight is the perfect tool that provides agent status in a flash thereby improving agent productivity and creating a happier work environment.

Busylight Color guide:

red

Incoming Call

– Red

green

Available

– Green

dark-orange

Busy

– Dark Orange

blue

Outgoing

– Blue

Brown

In a meeting

– Brown

Light-orange

On a break

– Light orange

Screenshot:

Software for Ziwo developed by Aswat Telecom

Plenom is only responsible for the hardware. Please contact the software provider, if you have any questions about the software, possible license fee and support.

Software guide:

No license fee

Plug n play

Contact info:

Find the info on Ziwo Busylight